Terms & Conditions
Last Updated: August 22, 2026
These Terms & Conditions outline the rules and regulations for the use of Dr Klean's professional cleaning services. By engaging our services, you agree to the terms described here.
1Services
Dr Klean provides residential cleaning, including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, as well as Commercial Cleaning, Post-Construction Cleaning, and Home Organizing. The exact scope of service depends on the service package, estimate, agreement, and any add-ons selected by the customer.
2Estimates & Pricing
Estimates are based on the information provided by the customer, including property size, condition, requested services, and other relevant details. Dr Klean reserves the right to adjust pricing if the actual condition, size, workload, or service requirements are substantially different from the information originally provided. Any significant price adjustment should be communicated to the customer before additional work is performed whenever reasonably possible.
3Booking & Deposits
Certain services or appointments may require a deposit or other payment arrangement to secure the booking. Customers will be informed of any applicable booking or deposit requirements before their appointment is confirmed. Any deposit or booking payment will be handled according to the payment and cancellation terms presented to the customer at the time of booking.
4Payment
Payment terms and requirements may vary depending on the service, booking type, or service agreement. Customers will be informed of the applicable payment requirements before their appointment is confirmed. By confirming a booking, the customer agrees to the payment terms presented at the time of booking. Dr Klean may update its accepted payment methods and payment procedures as business needs evolve.
5Cancellations & Rescheduling
Customers should provide at least 48 hours' notice when requesting to cancel or reschedule an appointment. Late cancellations, rescheduling, missed appointments, or inability to access the property may be subject to applicable fees according to the terms communicated at booking. Additional information is available in the Refund & Cancellation Policy.
6Property Access
Customers are responsible for providing safe and timely access to the property at the scheduled service time. This may include providing entry instructions, gate codes, keys, concierge authorization, lockbox information, or another approved method of entry. Delays or inability to access the property may affect the scheduled service.
7Utilities
The property must have functioning electricity and running water when these utilities are reasonably required to perform the scheduled service.
8Property & Service Conditions
Dr Klean reserves the right to adjust the scope of work or pricing, or decline, pause, or discontinue a service when conditions are unsafe, hazardous, inaccessible, excessively unsanitary, or substantially different from what was disclosed during booking.
9Move-In / Move-Out Cleaning
Properties scheduled for Move-In/Move-Out Cleaning should be sufficiently cleared and accessible for the cleaning team to perform the requested service. Movers, contractors, maintenance workers, or other activities occurring during the cleaning may interfere with the service and may affect completion time or results.
10Add-On Services
Certain services may not be included in the base cleaning package and may require selection or purchase as an add-on. Examples may include interior windows, inside appliances, inside cabinets, wall washing, laundry, and other specialty services. Customers should refer to their estimate, booking confirmation, or selected service package to determine exactly what is included.
11Pets
Customers should inform Dr Klean of pets when relevant to the service. Pets that may interfere with the cleaning process or create a safety concern should be safely secured during the appointment.
12Satisfaction & Service Concerns
Customers are encouraged to inspect the completed service and communicate any legitimate concerns to Dr Klean as soon as reasonably possible. Dr Klean will review reported concerns and determine an appropriate resolution based on the circumstances and the original scope of service.
13Damage, Fragile Items & Pre-Existing Conditions
Customers should inform Dr Klean before service of fragile, damaged, unstable, valuable, delicate, or specialty items requiring particular care. Dr Klean is not responsible for normal wear and tear, deterioration, or damage resulting from pre-existing conditions.
14Service Documentation & Photos
When reasonably necessary, Dr Klean may document areas of the property before or after service for quality control, service verification, internal documentation, or dispute resolution. Customer privacy must be respected, and such documentation should be handled appropriately.
15SMS Messaging Terms
By providing your phone number and consenting to receive text messages, you agree to receive SMS messages from Dr Klean Pros regarding appointment reminders, cleaning service updates, quotes, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
16Website, Forms & Communications
When customers submit their information through the Dr Klean website, forms, booking system, or other communication channels, Dr Klean may contact them regarding estimates, bookings, appointments, payments, service updates, customer-service matters, and other transactional communications related to their request. Marketing or promotional communications should only be sent where appropriate consent has been obtained. Customers must be provided with applicable opt-out options.
17Changes to Terms
Dr Klean may update these Terms & Conditions periodically to reflect changes in services, policies, payment procedures, or business operations.
18Contact Us
If you have any questions regarding these Terms & Conditions, please contact Dr Klean through our website's contact page or through an available official communication method. Our team will review your request and respond as promptly as possible.
Questions about this policy? Contact Dr Klean at clients@drkleanpros.com or visit our contact page.