Refund & Cancellation Policy
Last Updated: August 10, 2026
This policy outlines the terms for cancellations, rescheduling, deposits, and refunds for Dr Klean cleaning and home organizing services. We strive to be fair, transparent, and responsive with every client.
1Cancellations
Customers should provide at least 48 hours' notice when canceling a scheduled service. Cancellation requests should be communicated to Dr Klean through an available official communication method. Cancellations made with less than 48 hours' notice may be subject to the cancellation terms, fees, deposit conditions, or payment conditions communicated to the customer at the time of booking.
2Rescheduling
Customers should provide at least 48 hours' notice when requesting to reschedule an appointment. Dr Klean will make reasonable efforts to accommodate rescheduling requests based on availability. Requests made with less than 48 hours' notice may be subject to applicable rescheduling terms communicated at the time of booking. A requested replacement date or time is not guaranteed until confirmed by Dr Klean.
3Deposits & Booking Payments
Certain appointments or services may require a deposit or booking payment. The applicable deposit, booking payment, and refund conditions will be disclosed to the customer before the booking is confirmed. Because payment requirements may vary depending on the service or booking type, specific deposit amounts or percentages are communicated at the time of booking rather than stated as a fixed policy.
4Refunds
Refund eligibility will depend on the circumstances, the service performed, the applicable booking terms, and any payment or cancellation conditions presented to the customer. Customers who believe they are entitled to a refund should contact Dr Klean so the matter can be reviewed. Submitting a refund request does not automatically guarantee approval. Approved refunds, when applicable, will be processed according to the applicable payment method and payment provider procedures.
5Completed Cleaning Services
Because cleaning and home organizing are services that involve labor and time, completed services are generally addressed through Dr Klean's service concern resolution process rather than an automatic refund. If a customer has a legitimate concern regarding the quality of a completed service, the customer should contact Dr Klean as soon as reasonably possible. Dr Klean will review the concern based on the original scope of work, service selected, property conditions, and available documentation. Depending on the circumstances, Dr Klean may determine an appropriate resolution.
6Late Arrival or Access Issues
Customers are responsible for ensuring that the cleaning team can access the property at the scheduled service time. If Dr Klean cannot access the property because of missing entry instructions, incorrect access codes, locked doors, unavailable customers, concierge restrictions, or similar circumstances, the appointment may need to be delayed, rescheduled, or canceled. Applicable fees or payment conditions will depend on the booking terms communicated to the customer.
7Same-Day Cancellations
Same-day cancellations may significantly affect scheduling and staffing. Any applicable charges, deposit treatment, or payment obligations for a same-day cancellation will be determined according to the terms presented to the customer when the appointment was booked.
8Dr Klean Cancellations
If Dr Klean must cancel or reschedule an appointment because of circumstances affecting the ability to provide the service, Dr Klean will make reasonable efforts to notify the customer and arrange an alternative appointment when appropriate. Any payment already collected for a service that cannot be provided will be handled according to the circumstances and applicable payment terms.
9Service Conditions
Dr Klean reserves the right to decline, pause, or discontinue service if property conditions are unsafe, hazardous, inaccessible, excessively unsanitary, or substantially different from what was disclosed when the service was booked. Any applicable payment or refund determination will depend on the circumstances and work already performed.
10Payment Processing
Refund processing times may depend on the payment provider or financial institution used for the transaction. Dr Klean cannot control processing delays caused by third-party payment providers or financial institutions after an approved refund has been submitted.
11Policy Changes
Dr Klean may update this Refund & Cancellation Policy periodically to reflect changes in business operations, booking procedures, or payment practices. The most current version should be displayed on the Dr Klean website with its Last Updated date.
12Contact Us
If you have any questions regarding cancellations, rescheduling, service concerns, or refund requests, please contact Dr Klean through our website's contact page or through an available official communication method. Our team will review your request and respond as promptly as possible.
Questions about this policy? Contact Dr Klean at clients@drkleanpros.com or visit our contact page.