Privacy Policy
Last Updated: August 22, 2026
This Privacy Policy explains how Dr Klean collects, uses, stores, and protects customer information. We are committed to safeguarding your privacy and handling your information responsibly.
1Information We Collect
Dr Klean may collect information customers voluntarily provide when requesting an estimate, submitting a form, booking a service, contacting the company, communicating through the website, or using other Dr Klean services. This information may include: name, email address, phone number, service address or property location, requested service, appointment information, property and service details, information submitted through website forms, communications with Dr Klean, and other information voluntarily provided by the customer.
2How We Use Information
Dr Klean may use customer information to: respond to inquiries; prepare estimates and quotes; schedule and manage appointments; provide requested services; communicate service updates; process and manage transactions; provide customer support; follow up regarding completed services; maintain business records; improve services and customer experience; prevent fraud, misuse, or security issues; and comply with applicable legal obligations.
3SMS & Phone Communications
Customers who provide their phone number and appropriate consent may receive communications from Dr Klean related to their inquiry, estimate, booking, appointment, service, or other transactional matters. Where appropriate consent has been obtained, customers may also receive promotional or marketing communications. Customers may opt out of applicable SMS marketing communications by following the opt-out instructions included in the message, such as replying STOP. Message frequency may vary. Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing a service.
4Mobile Information Sharing
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.
5Email Communications
Dr Klean may use customer email addresses to communicate about estimates, bookings, appointments, services, customer support, and other business-related matters. Marketing emails should only be sent where permitted, and customers should be provided with an appropriate method to unsubscribe from promotional communications.
6Payment Information
When customers make payments, payment information may be processed through third-party payment processors or financial service providers. Dr Klean may not directly store complete payment card information when transactions are processed by third-party payment providers.
7Website Forms & Booking Systems
Information submitted through Dr Klean's website forms, booking tools, chat features, or customer communication systems may be used to process customer requests and provide services. Customers should only provide information reasonably necessary for their service request.
8Cookies & Website Technology
The Dr Klean website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and enhance the customer experience. Where applicable, third-party technologies integrated into the website may also use cookies or similar technologies according to their own privacy practices.
9How Information May Be Shared
Dr Klean does not sell customer personal information for money. Customer information may be shared with trusted service providers when reasonably necessary to operate the business, provide services, process transactions, manage communications, maintain technology, or support business operations. Information may also be disclosed when required by law or when reasonably necessary to protect Dr Klean, its customers, workers, or others.
10Service Providers
Dr Klean may use third-party service providers for functions such as: website hosting; customer relationship management; scheduling; communications; payment processing; analytics; and business operations. These providers may process information as necessary to perform their respective services.
11Data Security
Dr Klean takes reasonable administrative and technical measures to help protect customer information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
12Data Retention
Dr Klean may retain customer information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
13Customer Privacy Requests
Customers may contact Dr Klean with questions or requests regarding their personal information. Where required by applicable law, customers may have certain rights concerning access, correction, or deletion of personal information.
14Children's Privacy
Dr Klean's services and website are not intentionally directed toward children. Dr Klean does not knowingly seek to collect personal information directly from children through its service booking process.
15Third-Party Links
The Dr Klean website may contain links to third-party websites or services. Dr Klean is not responsible for the privacy practices or content of independent third-party websites.
16Changes to This Privacy Policy
Dr Klean may update this Privacy Policy periodically to reflect changes in business practices, technology, services, or applicable requirements. The current version should display its "Last Updated" date.
17Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact Dr Klean through our website's contact page or through an available official communication method. Our team will review your request and respond as promptly as possible.
Questions about this policy? Contact Dr Klean at clients@drkleanpros.com or visit our contact page.